Shipping policy

Last updated: October 31, 2026

Shipping policy

Free insured shipping on every order to the United States, the United Kingdom, Canada and Australia. Every package is insured in transit and tracked. If it is lost or arrives damaged, we replace it free.

Timing

Most orders arrive within 7 to 13 days of ordering. You receive a tracking link by email when your order ships. Delivery times are estimates and can be longer during holidays or because of carrier or customs delays.

If we cannot ship your order within the time we told you, we will email you with a new date, and you can cancel for a full refund instead of waiting.

Ordering for a birthday

Ordering for a party date? Order early to be safe. To arrive before Christmas, order by December 8.

Duties and taxes

Prices include import duties, so you will not be asked to pay duties on delivery. If a carrier ever asks you for an import fee on one of our orders, email us before paying.

Sending it as a gift

Use her address at checkout and it goes straight to her, in its gift box with the card and with no prices inside. Add a gift message at checkout and we write it on the card.

Address changes

Please check your shipping address at checkout. If you spot a mistake, email us at info@teddyandhazel.com straight away. We can change the address until your order ships.

Lost or stuck packages

If your tracking has not moved for 7 days, email us at info@teddyandhazel.com and we will chase it or reship. That is what the insurance is for.

Contact

Teddy & Hazel is a brand of NexTrade LLC, 3140 W Main St, Riverton, WY 82501, United States. Email: info@teddyandhazel.com.